1. Return Window

You have [30] days from the date of delivery to return your item for a full refund or exchange.

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2.Condition of Item

To be eligible for a return, your hat must meet the following criteria:

• Unworn & Unused: The item must be in the same condition as when you received it.

• Original Packaging: Hats must be returned in their original box to maintain their shape.

• Tags Attached: All original tags and labels must remain attached.

• Hygiene: We cannot accept hats that show signs of wear, stains (especially on the inner sweatband), or odors like perfume, smoke, or sweat.

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3. Non-Returnable Items

The following items cannot be returned:

• Custom/Personalized Hats: Items made specifically for you are final sale unless they arrive defective.

• Sale/Clearance Items: Final sale items are not eligible for refunds.

• Gift Cards: Non-refundable.

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4. Return Shipping

• Customer Responsibility: Customers are responsible for paying the shipping costs for returning an item.

• Shipping Method: We highly recommend shipping hats in a box (at least 5 inches deep) to prevent the bill or crown from being crushed during transit. We are not responsible for returns damaged in shipping.

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5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Will be processed back to your original payment method within [5–10] business days.

• Exclusions: Original shipping costs are non-refundable.

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6. Damaged or Defective Items

If you receive a damaged hat or the wrong item, please contact us at info@houseofmares.com within [3] days of delivery with photos of the issue so we can make it right.

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